We have created a number of forms in LiveCycle. The submit button returns the form as a PDF and usage rights are enabled. They have been working well for a couple of years. We did encounter the issue of forms being returned blank when completed using a MAC in the past, but that problem was solved with a provided script.
Just recently another form was received blank, however in this case, the recipient was not using a MAC to complete the form. The form looks fine at their end and they have tried twice to submit the form with the same result. Any ideas as to what could be causing this problem?
Many Thanks.